Important relationships must be nurtured before they disappear.
A key employee becomes less engaged.
A competitor gains influence with an important account.
A key customer stops discussing future plans.
The first signals often go unnoticed.
By the time a resignation arrives or a contract ends, the relationship may have been weakening for months or years.
Why Golden Ten?
An experienced, practical partner to help you achieve relaxed, long-term profitability.
Austyn Crites has worked across operations, sales, innovation and general management, building recurring revenue, leading teams and managing high-value customer relationships. He holds an MBA from the University of Chicago Booth School of Business.
He founded Golden Ten Advisory after repeatedly seeing the same pattern: a small number of customers and employees could create—or erase—years of company value. Yet most owners had no simple system to identify and protect those relationships before trouble became visible. He also noticed how some owners ran their business in a relaxed fashion while others were constantly in crisis mode. Austyn's mission is to improve profitability and quality of life for owners, their employees and their customers. All boats can rise.